FAQ
How to contact us? ๐ฉ๐ปโ๐ป
How can I contact you?
How can I contact you?
We hope you find the answer to your question on this FAQ page, but if you need a little help, send us an email via our contact page or directly at contact@yoursinglebag.com (Often overloaded, send us a message on Instagram: yoursinglebag We respond faster!)
The satisfaction of our clients is extremely important to us.
We strive to respond to all requests as quickly as possible (24-48 hours).
Please send only ONE MESSAGE at a time*
*Similarly, only use ONE method of contact, as contacting multiple channels for the same issue can delay the response time for you and for other customers.
Please provide as much information as possible, such as the order number (indicated in the confirmation emails), email address, photos, etc.
This will allow us to help you as quickly as possible.
Why don't we have a phone number?
Why don't we have a phone number?
We currently have a phone number in the process of being installed.
This number is currently under maintenance because it was not designed to handle a large number of phone calls, we do not have a call center.
PetNomad was designed online, including our customer service.
'Although you may receive an automated response from time to time, all channels are managed by human staff who want to help you, quickly and efficiently.'
We thank you for your understanding ๐
Does YourSingleBag have a physical store where I can see or buy your products?
Does YourSingleBag have a physical store where I can see or buy your products?
No, YourSingleBag is an exclusive online store.
We do not have a physical store.
All our transactions and product consultations are done directly on our website.
This allows us to offer a wide range of products and to update them regularly.
If you have any questions about our products or need additional information, feel free to contact us via our online form or our customer service.
Delivery Information ๐
Shipping and Delivery
Shipping and Delivery
๐ฆ We offer free tracked shipping for all orders, valid worldwide, including Europe, North America, South America, Asia, and Australia.
๐ Shipping time: Fast shipping in 24/72h.
๐ย Delivery time:ย 7 to 14 business days.
๐ We collaborate with reputable carriers to ensure you on-time delivery.
If you have any doubts about delivery in your area, do not hesitate to contact us at: contact@yoursinglebag.com
Note: Although 95% of our packages arrive in less than 14 business days, certain events such as massive promotions, difficult weather conditions, or stock shortages may extend the timeframe up to 21 business days.
Do you offer free shipping?
Do you offer free shipping?
๐ย FREE Shippingย on all orders!
- ๐ช๐บ For our European customers: Your order will arrive within 7 to 14 business days.
- ๐ For international orders: A little patience, please! These orders may take a bit longer.
- ๐ซ In case of a missing order, our customer service is here to help you. But please wait 15 to 25 days before alerting us.
Thank you for your understanding and your trust! ๐
How can I track my order?
How can I track my order?
You can track your order at any time.
Indeed, you will receive a tracking link by email as soon as your order is shipped.
Do I have to pay customs fees?
Do I have to pay customs fees?
'IN FRANCE THERE ARE NO CUSTOMS FEES ON OUR PRODUCTS.'
We recommend that you check the local import taxes if you think you may have to pay additional fees.
Back ?
Back ?
We inform you that you have 14 days to return a product if it is damaged or not functional. This period starts from the date of receipt of your order. It is important to note that in order to benefit from this return policy, the product must be returned in its original condition, unused, and with all its accessories and original packaging intact.